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Choosing a Managed Services Provider: The Buyer's Journey

Posted on April 03, 2017
   
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When companies begin to explore managed services as an option for their business, their journey is often kick started by a compelling event. That event can be as simple as the belief that their current provider is underserving them or as threatening as a ransomware attack that has held their systems hostage. However, dealing with numerous sales teams and loads of tech speak can become overwhelming. It's an industry that is crowded, with far too many options and pros and cons to consider.

Here are some of your options for managing your technology and some things to keep in mind:

IT Service Options for Your Business

Break Fix Providers

Some small and medium-sized businesses favor a local break fix provider because of the cheap cost, but there are hidden costs that oftentimes go unnoticed. Because they’re not in tune with your technology environment on a daily basis, they need to reeducate themselves on your systems each time they stop by to fix something. When billing by the hour, the costs add up. The issue stems from this solution only providing reactive IT support – when something breaks, they’ll help you out. This solution doesn’t keep an eye on your environment’s day-to-day health to avoid security threats, downtime, and other issues from happening altogether. With the added concern that they are only able to be with one client at a time, your systems may not even be a priority when issues arise, leaving you and your employees stuck until further notice.

Internal IT Employee

Hiring an internal employee gives companies an onsite resource who is right down the hall to tackle any issues, but an internal employee is expensive and ultimately human. That individual requires time-off, sick days, sleep, and additional costs like healthcare, 401k contributions, and a decent-sized salary – all for one person. And that one employee can’t know everything in the field of information technology; no one person can know it all. Companies oftentimes find that one individual’s knowledge base and bandwidth isn’t large enough to address all of the technology challenges facing their business. They can, however, work really well with a managed services provider to ensure their network and infrastructure is taken care of while they focus on the aspects unique to their business.

Some IT staffers fear that we're after their jobs, but often that's not the case. It's about providing the best IT management possible for the client. Interesting fact: Over 1/3 of our clients have internal IT Managers.

Managed Services Providers

With managed services, you get the best of both the proactive and reactive IT support worlds. A good MSP is keeping a watchful eye on your IT day and night, often correcting issues without clients even noticing. On top of that, we’re here when you need us – whether it’s a phone call or email, our Help Desk is here to correct any immediate concerns you have. Additionally, you have a massive knowledge base at your disposal as we work to not only make your IT efficient and functional now, but also plan and budget your technology for adjustments in your environment years down the line.

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Separating the Best Managed Service Provider from the Pack

As your search continues, you’ll begin judging MSPs against one another to find the best fit for your company. It’s a tough procedure due to the amount of overlap between services offered and similar sales processes between providers. At Apogee IT Services, we don’t want to just pitch you on our services. We want to get to know your business and show you how we work.

Enter the Apogee Advantage

The Apogee Advantage is a unique sales process that isn’t about us pitching to you, but instead, working to figure out how we can work together to apply technology to help you achieve your business goals as well as address immediate IT concerns. That means no more long, drawn out presentations that you’ve heard many times over.

It all starts with finding out about your organization. What are your immediate goals? Long-term objectives? Pain points? From there, we develop a customized IT solution that utilizes technology as a tool for growth and accomplishes your business goals. Our Core Four comes standard in each proposal as well, and includes:

If you’re able to make it to one of our offices in Pittsburgh, Boston, Toronto, or Dover, we invite prospective clients to see our techs in action and take a tour of our facilities. Upon agreement, our onboarding process begins and one of our dedicated account managers begins the transition working with our team of techs. This account manager is your single point of contact throughout, ensuring a clean transfer and clear communication about what is going on with your environment. Once the transition is complete, you get to experience peace of mind as we’re fully responsible for the management of your environment, and you can focus on running your business.

There’s a lot that sets Apogee apart, from our knowledge base across dozens of techs to our standards and tools, but the Apogee Advantage is truly unique. We don’t want to pitch you on our various service offerings; we want to know about your business goals, have you feel what it’s like to work with us, and see us in action. We know the journey as a buyer for any service or product is difficult, and we want to give you confidence in us before signing on a dotted line. If that sounds good to you, get in touch with us. 

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