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8 Questions to Ask Your Managed Service Provider

Posted on September 04, 2018
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Choosing to use a managed service provider offers a wide range of benefits for businesses small and large. The world of technology never stays idle, as new trends continue to emerge. IT providers can help your business keep up with the latest advances in technology, while also giving your organization a competitive advantage. By working with an MSP, you can focus on your day-to-day work, without being bogged down with managing your own tech.

Of course, it is always important to ask the right questions before you decide to use IT services. Asking a set of detailed questions tailored to your business’ needs is the best way to find the right fit.

If you have yet to partner with an IT provider, here are a few questions that you should always ask from the start:

#1 How Can You Keep My Business Protected?

Cybersecurity protection is critical to keep your data safe and avoid any extended periods of downtime. The use of a managed service provider will enable your company to gain access to the best technology that will keep your organization well-protected. Understanding how an IT provider implements a cybersecurity plan is an excellent way to learn vital information, while also giving you the peace of mind to know that your business is safe and secure. New cyber threats continue to emerge and pose a dangerous threat to companies of all sizes. However, choosing to partner with a managed service provider will allow your business to receive state-of-the-art protection from the wide range of cyber threats.

#2 What is the Source of Your Cloud Infrastructure?

Another important question to consider is if the IT provider offers cloud computing through their services, or if they use a third party to provide cloud services. A managed IT service that offers cloud computing through a third party isn't an ideal situation, as a third-party vendor may not have the same security standards as your IT provider.

Instead, it is much more beneficial to use a managed service provider that offers its own hosted cloud services. Of course, the use of cloud computing will only continue to grow more prevalent, and it is essential that a managed service provider keeps your data safe and secure from the wide variety of cyber threats.

#3 How Will You Implement a Data Backup & Recovery Plan?

The loss of data can occur in many different ways, whether it is due to an employee mistake, hardware failure, cyber attacks, or even a natural disaster. Fortunately, partnering with a reputable IT support company will allow your business to gain access to a data backup and recovery plan that will keep your company protected from any of these scenarios.

Ask the IT provider how they will implement a data backup and recovery plan, whether it is through an offsite location or the use of independent local disks. A managed IT service can give you a detailed plan for any situation to ensure that your business is well-prepared and can quickly bounce back from any situation.

#4 Do You Use a Network Monitoring System?

Another important item to consider is if the IT provider offers network monitoring services. Network monitoring services give your business an additional layer of protection and can detect any potential issues before they develop into a more severe problem. Ultimately, this can save your company a significant amount of downtime and increase the security of your network.

On the other hand, failure to monitor your network can result in devastating consequences and exposes your business to significant security threats. However, proactive networking monitoring is just one of the many advantages of using a managed service provider, as it will dramatically reduce any system disruptions and keep costs to a minimum.

#5 Do You Provide Live Help Desk Support?

A managed service provider that offers live help desk support can provide your employees with immediate assistance with any technical issues. Instead of trying to figure out IT issues on your own, an IT provider can offer live help desk assistance at any time. Live help desk support is especially beneficial for employees that work after hours, as it allows you to immediately receive assistance without having to wait on the next business day.

Around the clock IT support will allow your employees to continue to remain productive without getting frustrated with any technical problems that arise in the workplace. Plus, you won’t need to worry about downtime affecting your bottom line.

#6 Does Your IT Company Have a Proactive or Reactive Approach?

One of the main differences between an excellent IT provider and a less than stellar IT provider is if they offer a proactive or a reactive approach. For example, is the IT provider continually looking for ways to improve cybersecurity and providing regular updates? Or are they waiting for the next cyber attack to develop a plan?

A proactive approach can save your company a significant amount of time and resources, while a reactive approach can cause your business to suffer extended periods of downtime. While reacting to disasters may at times be unavoidable, it is important to choose an IT provider that offers a proactive approach to mitigate any reactivity.

#7 How Do You Implement a Mobile Device Management Policy?

The use of mobile devices in the workplace continues to grow at a steady rate, as many employees perform job duties on a cell phone or a tablet. The use of these mobile devices is highly convenient for employees, yet also exposes your business to additional security risks. Developing a mobile device policy can help your business take advantage of the latest technology in the mobile world, while also remaining safe and secure.

Mobile devices give employees the freedom to work from any location, whether it is at home or in a coffee shop. A managed service provider can protect this additional freedom by requiring two-factor authentication for employees to log-in and also requiring passcodes for each device. An IT provider can also monitor this mobile device policy and make any necessary updates to ensure that your business is always protected in the ever-changing IT environment.

#8 Why Should I Choose Your IT Services?

A simple question, but an important one. The IT world is a competitive place, as a wide range of managed service providers competes against each other for clients. Hear what the managed service provider has to say about what distinguishes them from others.

Trying to discern the advantages and disadvantages between IT providers isn't always an easy task, but asking a managed service provider these questions can give you vital answers to help you choose the best IT support company for your organization. Taking the extra time to choose an IT provider is well worth the effort and will have a substantial impact on your business, such as increasing productivity and making each employee's job that much easier.



At Apogee IT Services, we specialize in helping organizations grow by taking advantage of the latest technology available, while also providing state of the art protection from cyber threats. Call our Sales Director, Jim, at 844.927.6433 ext. 3 or reach out to us to schedule a risk-free consultation!

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