At Apogee IT Services, we support and manage your computer servers and networks on a flat-fee basis. We provide the tools necessary to stabilize and grow your computing environment so that you can focus on running your business.
For 25 years we have continually honed our network support and management processes, resulting in:
- Stable networks
- Computer and hardware life longevity
- Lower long-term support costs
NOC – Network Operations Center & Remote IT Support
The cornerstone of our PC Server / Network Support Services is our Network Operations Center. The NOC is our command center. It's where we resolve your network-based technical issues and questions.
We resolve 86% of all NOC calls remotely through our remote computer connection capabilities. They allow us to quickly and efficiently resolve most issues in a most cost-effective way. The NOC is available Monday through Friday from 7 am-6 pm.
After-Hours Phone Support
We provide round-the-clock support as well. If you experience a PC or server issue after hours, we always have an on-call technician available 24 hours a day to remotely assist you. The cost for this service is built in to your monthly support fee.