<img src="https://secure.leadforensics.com/69529.png" style="display:none;"> Apogee IT Services
Blog  |  FAQ
  • Apogee Aim Higher Website header
    What's going on in IT.

Apogee Delivers the Ultimate Client Experience

Posted on December 28, 2020
  
call-centre-4246677_1920

Apogee is focused on delivering the ultimate client experience. Our clients share the great experiences they have with Apogee through a tool called Smileback. We provide this survey immediately following their interactions with us. Using this platform has increased our customer feedback through a simplified, one-click solution. 

This solution consists of three Smiley Faces, which are attached to all completed service requests closed by Apogee’s Support Desk. Our customers are asked to select one of the three faces below depending on their experience. After capturing their response, they then have the ability to provide a short text response.

At Apogee we love to share our great work and we take pride in our talented technicians who are there for our customers 24/7.  Here are some awesome responses we received this past November: 

  1. Jessica – “Jessica is the best. She is extremely knowledgeable, always finds a solution, and is very pleasant to deal with. Thank you again Jessica.”
  2. Neil – “Neil was very patient with me as he successfully solved my problem. Knowledgeable and kind are great traits to have in a technical professional.”
  3. Jerry – “Jerry was great. Friendly and helpful. Remoted in and took care of the issue in minutes. Thanks!!”
  4. Blake - "Blake was professional, yet had a personality. He went right to work knowing what needed to be done and solved all the problems!! I was ready to throw my laptop out of the window, not anymore!!! I like it again!!!."
  5. Kyle –"Kyle quickly got to the source of the problem and corrected it. Much appreciated.”

Thank you to our clients for their outstanding feedback and to our hardworking team at Apogee IT Services for their commitment to deliver the ultimate client experience everyday!

Tagged General, Apogee News, Help Desk, 2020, ITServices, Smileback

11 keys to network security

Clients in the US & Canada

apogee-sidebar-map-2

Learn More