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Network Monitoring & Management Tools

When something goes wrong in IT, it usually isn’t because something broke. It’s usually because something changed.

We've built a unique best-of-breed tool set for IT monitoring and management of our clients’ information systems. While we use some of the same tools as other managed services providers, we have augmented the standard tool set with some additional capabilities.

We support it all with a fanatical dedication to process consistency that ensures our tools aren’t just technological gadgets; they are powerful enablers of the predictable, reliable IT our customers have come to expect.

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Network Security Tools

We’ve built a suite of tools including firewall, anti-virus, anti-spam, web filtering, internet policy enforcement, and end-user security training to provide industry-leading protection for your network, servers, and endpoints. Every client gets every tool, and we tailor those tools to each client’s specific needs. We support these tools with specialized monitoring, trending, and reporting tools so we always know exactly what is going on in your network. Learn more about IT security.



Documentation: Getting to Know Your Network

Wouldn’t you expect your IT department to know more about your environment than your users? You should expect nothing less of your managed services provider. We are on our third-generation documentation platform, and it was designed to align to our proactive and reactive support processes.

During the on-boarding process, every component of your IT infrastructure is logged, defined, and photographed. Onboarding isn’t complete until our documentation system is updated with configurations, network information, user information, site photos, and other information we need to support your system. Read more about how we work – it’s made us one of the largest managed IT services providers operating in the United States and Canada.



Backup & Disaster Recovery

We use a “belt & suspenders” approach to Backup and Disaster Recovery (BDR). Every customer gets two independent methods of backup to local disk, and a third to an off-site medium (cloud or tapes that are stored off-site). We also use a detailed monitoring process to immediately identify backup issues and resolve them quickly.

Learn more about our industry-leading BDR methodology



IT Monitoring

If you were trying to understand an event that just happened, would you rather look at a still photo or a video?

Our unique collection of IT monitoring tools provides us a tremendous depth and breadth of information on what is happening on your network. We monitor not just events – as most managed services providers do – we also capture data on trends so we can quickly identify what caused the issue. 

With over 10,000 sensors monitoring every minute of every day, we often identify and fix issues before our clients even realize there was an issue. Learn more about our unique approach to managed services delivery.

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Clients in the US & Canada

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