Our way of working evolved over time. There were a few brilliant insights but there was also a lot of trial and error and – mostly – a lot of diligent, disciplined effort. We do things the way we do for one reason and one reason only:
Complete IT service isn’t just about technology. It means we show up on time. We do what we say we’re going to do. We finish what they start. We say please and thank you. Our Core Values are centered around doing business the right way.
Documentation – IT success all points back to documentation, and it's a hallmark at Apogee. During the onboarding process, every component of your IT infrastructure is logged, defined, and photographed -- then updated with configurations, network information, user information, site photos and other information we need to support your system.
Consistency – Our internal processes are well-designed and well-documented. Our engineers are trained in how we work, and have been taught not only to be accountable for following our methodology, but also their responsibility for holding others in the organization accountable as well.
We ask our customers to follow our processes, use our tools, and align to our best practices. Good IT isn’t easy, and it isn’t necessarily convenient. But it's the best way to deliver predictable, reliable IT. And that's what we're all about.