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A Leading IT Support Company: Our Team


Apogee IT Services is a close-knit group of inventive, hard-working, and bright individuals. We have personality, but we’re also as professional as it gets. With nearly 30 years in the industry as an IT support company, we understand how critical our services are to our clients’ business, so we’ve also been known to pull all-nighters to get a customer’s infrastructure back in shape in time for the morning shift. We love what we do, and it shows.

We value our culture, our people, our integrity, and the impact we have on our clients and their businesses.  We exist to use our technological expertise to grow your business right now and for many years to come. Our passion is to provide each of our customers a personalized ultimate client experience.

Allow us to introduce you to the people who have the privilege of leading our talented, tenacious, and dedicated team of IT specialists!


Paul Cronin – Chief Executive Officer

Paul Cronin channels his 37+ years as an IT solution provider towards helping businesses navigate their growth curve. Throughout his tenure, Paul has positioned his companies to become and remain on the leading edge of the IT Services Industry as a result of quality of service and high-impact delivery. His knowledge and his commitment to not only delivering IT solutions, but to next generation services, to partnerships and to people, have propelled him into a role as a thought leader at the forefront of the converging industries. Today Paul is focused on building Apogee's Precision Service Architecture which allows clients the uniqueness to build a flexible managed support program that fuse technology with business goals like no other. 

Paul’s passion is centered on leadership, culture, engagement and relationships. Paul's proven ability to build cultures that embrace change and deliver the ultimate client experience, internally and externally, has been the pinnacle of his success. Paul is a certified Leadership Challenge Workshop facilitator and his belief that leaders are created, not born, energizes him to help people evoke the leadership skills in themselves to grow personally and professionally. Paul shares his passion nationwide to clients, employees, vendors and industry associations through workshops and speaking engagements.

Paul shares his decades of experience with his “pay it forward" focus, serving on the Industry Boards of: Creating IT Futures, NSCA Foundation, Channel Partners Advisory Board, AITP Executive Council, CompTIA’s Emerging Technology Community, PSA Security Education Advisory Committee and RISE.  He has served as an adjunct professor at Johnson & Wales University and was instrumental in starting Atrion’s industry-leading Apprenticeship Program. He is a pro bono auctioneer and has raised 100’s of thousand of dollars to enable the missions of non profit organizations, including his own clients.


Doug Johnston  Chief Financial Officer

Doug Johnston is a talented executive with over 10 years of finance experience spanning public accounting, Fortune 400 companies, and start-ups. Previously, Doug worked in Commercial Finance at Mylan.  He brings a wealth of expertise in the areas of metrics, reporting, mergers and acquisitions, capital markets, investor relations, forecasting, planning, and analysis. His experience combines strategic vision with the discipline of controllership. 


Dori Spade – Vice President of Services

Dori Spade has over 20 years of experience in professional services, operations, and business development.  Dori has lead highly skilled technical teams to successfully implement the highest quality services to hundreds of organizations while delivering process and cost efficiencies.   Throughout her tenure in Managed IT Services, Dori has developed customer-centric strategies that have earned long term client loyalty.  Dori has consulted  with numerous organizations to incorporate Managed Services best practices in business continuity and disaster recovery, security, end user support, cloud solutions etc.  Dori continues to delight customers, develop technical teams, and deliver best in class solutions. 


Jake Rogers- Vice President Operations

Jake is a visionary and a results-driven technology leader with 22 years of experience in Client Management Services: planning, developing, and implementing information technology solutions to address business opportunities. As a motivated change agent and problem solver with a passion for technology, he is skilled in grasping the big picture, conceptualizing, and implementing solutions. He partners closely with end users, business leaders and upper management to develop strategic plans for implementation and operation of client services, product support, quality assurance and training. He is adept at crisis management, trouble-shooting and assists clients to problem-solve within their business. Jake is ITILv3 trained and has experience building IT Service models that allow for efficient delivery of services. In addition and perhaps most importantly, Jake proudly served our country in the US Army for 6 years. When Jake is not working in the office, you may find him working out at 12 rounds fitness, or rucking (walking with a weighted backpack).



Rahim Addetia- Director of Operations

Rahim has almost 25 years of experience in Information Technology and has been part of our Toronto office for over 20 years.  He joined the Apogee team upon after graduation from the University of Toronto where he received his Bachelor of Applied Science and Engineering.  Initially hired as a Junior Technician, he has worked through the ranks taking on many different roles such as handling pre-sales support and assessments, project management, operations, and customer escalations managing both technical and non-technical issues. Rahim is engaged with our clients in a very intimate fashion by planning and executing on business technology reviews, multi-year budgets, capital plans, as well as security and policy audits. He also contributes to IT committee meetings and reviews. In his current role, Rahim is responsible for all aspects of the Toronto team from end to end to provide the Ultimate Client Experience.

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