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Cloud Computing: Business From the Cloud

Posted on September 03, 2019

With business and life itself becoming more mobilized and on-the-go with each passing year, more and more businesses continue to migrate to the cloud.

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Tagged: cloud, data storage, IT Services, Internet, Business, CloudComputing

Researchers Playing Head Games With Newest Password

Posted on August 22, 2019

What’s on your mind?

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Tagged: Security Threats, Cyberthieves, Cyber Security, Safety, password

On The Road Again with Paul Cronin

Posted on August 20, 2019

 

On the road again and I enjoy sharing my journey and some observations that I made along the way.

I booked my cab ride from the train station to the airport online. The app allows taxi’s to compete with ride share services and also to reduce the need to sit in lines outside places when there are no patrons. New apps create software jobs and the need for always on services.

As I walked through the airport, I noticed video messages regarding warnings about cybersecurity and the threats it poses to everybody. The insight helps prevent security attacks by educating the 25,000+ people who travel through the airport daily.

I stopped by a coffee kiosk with a robot system that made a surprisingly nice cup of coffee. Another new innovation, this machine provides a lot of variety for coffee selections and is connected by wireless so that supply levels can be sent to service staff for stocking and repairs.

The bathrooms have a smile or frown rating system on the wall for clients to rate their experience. If a "frown" is pressed maintenance staff are contacted to check on the cleanliness and replenish supplies.

Touch screen monitors allow you to input where you want to go in the airport and then the screens show you how to get there, reducing the need for information desks.

The airport is a very different place today. It is filled with new technologies (more to come) and many are aimed at creating operational efficiency, growing revenue, and improving the client experience. The same reason all organizations today are investing. 

On my way out of the airport, I stopped to have my shoes shined. People that shine shoes are passionate about the shine they provide and most are great conversationalists. I like to visit booths to check in with the people and support their business even if I don’t really need a shine.

One of the shoe shine booths actually had a smileback survey device on the wall. I asked him why he had the survey on the wall and he replied:

“I never want to have a client go away anything but fully delighted – it is my reputation at risk.” He said “ in my business you only have one chance to SHINE and create a lasting impression that keeps them coming back.”

As I sit in my Lyft ride headed to the office I thought about my trip today. Investments in new technology are all around us and organizations are investing to reduce costs, become more efficient, grow revenue, differentiate themselves from competitors, and improve the client experience.

Almost every new technology created some type of service related job. Our clients come to us as their partner to educate them, assess their needs, implement leading edge technologies and assure that it is always on and that they are maximizing their investment. We are our clients X factor and without us they would have difficulty competing and innovating in this world of hyper change.

What new technologies have you seen that blows you away?

 

Regards,

 

Paul Cronin

 

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Tagged: Cyber Security, Business, Innovation, TravelwithPaul

Decreasing your Telecom Expenses

Posted on August 13, 2019

Telecom services is a major expense for most businesses.

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Tagged: Managed Services Provider, IT strategy, IT Services, Business

Strategic IT Planning: A Pillar of Your Company’s IT Management

Posted on August 06, 2019

As a managed services provider who delivers a wide variety of services to small and medium-sized businesses, we have some perspectives on IT management regardless of whether you currently use an MSP or have another IT management approach. There should be three components of your IT management:

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Tagged: Managed Services Provider, IT strategy, Business

The Value of a Managed Services Provider

Posted on July 30, 2019

 

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Tagged: IT Security, Managed Services Provider, Security, IT Services

Three Reasons For The Robotic Surge by 2030

Posted on July 29, 2019

According to Oxford Economics, the use of industrial robots across the manufacturing sector identifies three man drivers behind this new pace of adoption: price, innovative applications, and consumer demand. 

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Tagged: artificial intelligence, future, technology, Internet

Maintaining Valid Certificates Essential In Keeping Consumers At Ease

Posted on July 25, 2019

SSL and TLS certificates are essential for companies providing services on the Internet. They’re passports that prove ownership of domains and assurance websites with which to do business are secure.

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Tagged: IT Security, Security, Cyber Security, Business, Safety, SSL, TSL

Why Financial Services Companies Choose Apogee for IT Management

Posted on July 23, 2019

When managing a financial services business, it may seem simpler to handle the IT yourself.

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Tagged: Managed Services Provider, finance

Credit Card Tips You Should Not Ignore

Posted on July 16, 2019

Americans use credit cards more than ever these days—which makes understanding credit card safety an essential part of their use. There’s a lot you can do to help protect your credit cards, and most of it comes down to common sense. Read these credit card safety tips and learn simple ways to safeguard your cards.

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Tagged: Internet, Etiquette, Cyber, Facebook, Twitter, LinkedIn, Social Media, Instagram, MSP, Cyber Security, Business, Safety, Computer, password, credit card

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